# Profitable Insights from Complex Data

Turn complexity into an advantage with insights that increase customer lifetime value, delivered automatically.

### Reduce Churn

Identify customer characteristics that are churning at higher rates to be used in personalized retention care plans.

### Boost Truck Roll Efficiency

Highlight areas where troubleshooting can be improved and unnecessary dispatches can be eliminated.

### Customer Support

Minimize costs by resolving service issues before they impact larger audiences.

## Continuously searching for what matters

Whether it's trends impacting the network or causing customers to churn at alarming rates, Unsupervised automates analytics to deliver insights from large and complex data.

**Churn Risk** HIGH  
Subscribers with no bundle in months 18-24  
2.3x↑ churn rate  
89K subscribers  
$17M annual risk vs. bundled customers Target retention

## Churn Is Rising. Why?

The reasons customers cancel are hidden in your data. Unsupervised finds the reasons why without data science resources or coding.

- **Early Warning Signs**: See unique characteristics of customer interactions that drive low retention rates.
- **Stay Ahead of Change**: Our AI sorts suggested patterns by the largest opportunity value so teams can focus on the highest potential improvements to loyalty plans first.
- **Spot the Hidden Gems**: Nuanced traits of customer cancellation behavior are buried in data – our AI suggests those to you.

## What is Driving Unnecessary Truck Rolls?

Find and react to new trends impacting services and improve troubleshooting workflows as new issues are found. Know what services and key themes are worth focusing on to increase efficiency.

- **Adapt and Thrive**: Turn complexity into your edge with insights into what's impacting network performance.
- **Get Ahead**: Find early warning signs of performance issues and stay ahead of potential issues.
- **Proactive Maintenance**: Flag product bugs that need workarounds and remotely fix them before your customers call in.

**Avoidable Dispatches**  
38K per quarter  
$4.7M savings

**Remote-fixable issues**  
52%  
$2.4M  
**Incomplete troubleshooting**  
31%  
$1.5M  
**Scheduling errors**  
17%  
$0.8M  
Avg $125 per avoided dispatch

## CSAT Pattern DISCOVERED

- Quick call + callback required  
  Avg handle time: 4 min  
  2.8 CSAT vs  
- Longer call, fully resolved  
  Avg handle time: 12 min  
  4.6 CSAT

Handle time matters less than resolution. Customers prefer longer calls that solve their problem.

67K calls/mo affected

## Why Is CSAT Suffering?

Put all that customer support data to work with automated analytics that find problems and opportunities.

- **Call Center Analysis**: Find deep insights that identify opportunities to improve the call center experience and reduce costs.
- **Increase Retention**: Directly impact retention with fast analysis of the trends influencing call resolution, handle time, and escalation costs.
- **Multiple Data Sources**: Unsupervised automatically joins multiple data sources to discover hard-to-find opportunities.

## Several national telecom companies exceed their KPI goals  within months of implementing Unsupervised

**Verified Result**  
$100M+ found at AT&T alone  
**Customer Scale**  
70M+ subscribers impacted  
**Partnership**  
Fortune 100 telecom customers

## AT&T Finds $100M+ in Opportunities Using Unsupervised AI Agents

Learn how one of the world's largest telecom companies used Unsupervised to discover over $100 million in opportunities across churn reduction, truck roll optimization, and customer satisfaction improvements.

**AT&T Case Study**

**Verified Result**  
$100M+ in opportunities discovered  
$100B+ revenue  
70M+ subscribers  
Churn reduction insights  
Truck roll optimization  
Customer satisfaction improvements

> "Unsupervised's AI Data Analysts have delivered strong ROI—improving our key metrics while empowering our team with faster, smarter access to data insights."  
> Mark Austin  
> VP Data Science at AT&T